Embraer Executive Jets Earns Product Support Accolades for Second Year

For the second year in a row, Embraer Executive Jets earned high honors in one of the most important product support surveys in the industry adding to its already impressive list of more than a dozen design, innovation and product support awards received in recent years. The Company is Number Two in the Aviation International News (AIN) Product Support 2013 survey, just 0.1 points behind the first position.
“This ranking reflects the hard work of our employees worldwide and we are very proud of their dedication to our customers,” said Ernest Edwards, President, Embraer Executive Jets. “We are also humbled because this award illustrates the confidence our customers have in us which encourages us to continue improving.”
“This is a significant achievement for Embraer Executive Jets product support,” said Edson Carlos Mallaco, Vice President Customer Support & Services, Embraer Executive Jets. “It confirms our commitment in providing best-in-class services to our customers. Even so, we will continue to strive to reach our goal of giving our customers the best customer service experience in the industry.”
The magazine ranked Embraer Executive Jets first in the authorized service centers category and the cost of parts. In this category, Embraer Executive Jets also received the highest rating, which is 0.2 points higher than last year’s score. This was coupled by significant investment in its spare parts and components inventory worldwide as part of an effort to be more responsive to customer needs and to reduce down time. Customer Support and Services was also ranked first for the second consecutive year for the quality and clarity of its technical manuals.
Aviation International News also noted the Company’s expanding customer service center network worldwide as well as the signing of 17 Memoranda of Understanding (MoUs) dedicated to the Legacy 500 and Legacy 450 support program well in advance of its service entry in 2014 and 2015, respectively. Worldwide, the Company has nearly 70 company-owned and authorized centers to ensure geographic diversity and faster customer service. This network is complemented by a 24-hour Customer Contact Center at the Company’s headquarters to provide assistance to Embraer Executive Jet customers anywhere in the world, anytime of the day.

Source / Author: Embraer