We have been experiencing intermittent issues with the Terminal 5 baggage system which has caused some bags to be processed manually. While passengers can currently check-in bags as normal, you may wish to carry essential items in hand baggage where possible. Flights are still operating as normal. Our engineers are closely monitoring the system.
Manual processing led to some bags not making flights in time. Passengers are receiving bags all the time but it will take several days to reunite all passengers with their bags. We are very sorry for the disruption caused to passengers and we are working round the clock with airlines to reunite passengers with their bags as quickly as possible.
Can I still check-in my bags?
Yes, passengers can currently check-in bags. Our engineers are closely monitoring the system but passengers may wish to carry essential items in hand baggage where possible.
What is your advice to passengers?
Passengers should check-in as normal but you may wish to carry essential items in hand baggage where possible.
What can I bring through in my hand luggage?
The restrictions for hand luggage remain unchanged. Please see our website for further information (http://www.heathrowairport.com/heathrow-airport-guide/heathrow-security/hand-baggage)
Can I take more than one piece of hand luggage?
The restrictions regarding hand luggage are at the discretion of your airline. Please visit ba.com for further info (http://www.britishairways.com/en-gb/information/baggage-essentials/hand-baggage-allowances)
If my bag hasn’t made my flight, how long will it take to get it back?
We are working round the clock with British Airways to reunite passengers with their bags as quickly as possible. Passengers are receiving bags all the time but it will take several days to reunite passengers with their bags due to a backlog following the intermittent faults over recent days. We are very sorry for the disruption caused.
Is it just T5 that is affected?
Yes, the baggage systems at other terminals are unaffected. Transfers are currently operating normally, but some passengers transferring to and from Terminal 5 have been affected by the earlier problems.
Who will pay for things I might need to buy if my bag doesn’t make the flight with me?
British Airways will help cover essential items. Please see ba.com for more details (http://www.britishairways.com/en-gb/information/baggage-essentials/lost-and-damaged-baggage)
Is the problem affecting transfer passengers?
Transfers are currently operating normally, but some passengers transferring to and from Terminal 5 have been affected by the earlier problems.
What is the nature of the problem
The Terminal 5 baggage system has experienced intermittent IT issues over recent days. As a result some bags were processed manually which resulted in a backlog. Our engineers are closely monitoring the system and we are working hard with British Airways to reunite passengers with their bags as quickly as possible. Passengers are receiving bags all the time but it will take several days for all bags to be processed and reflighted from Heathrow.
Has this led to flight delays?
No, flights are operating normally.
Source / Author: Heathrow Airport
Photo: Heathrow Airport