Ryanair, Europe’s low fares airline, today (15 Oct) launched a new online webform where passengers can directly contact CEO, Michael O’Leary, with suggestions on how Ryanair can further improve its industry leading customer service.
This new webform is the latest in a series of initiatives by Ryanair to further improve its industry leading customer service including making its app free to download, the removal of the Recaptcha feature (from 30 Oct) and a new website. Now Ryanair’s 81 million passengers can send in their own suggestions through the Ryanair website and ‘tell M O L!’
Ryanair’s Michael O’Leary said:
“Over the past 29 years Ryanair has grown from carrying 200,000 to over 81 million customers annually by offering lower fares, great service and choice to Europe’s travellers. No other airline can match our low fares, our on-time arrivals, our tiny rate of cancellations, or lost bags, or our new fleet of over 300 aircraft. But we want to keep improving our industry leading customer service and so I’m looking forward to our customers’ feedback via our new online webform, which can be accessed here: http://www.ryanair.com/en/about/customer-suggestions.”
Source / Author: Ryanair