Eurocopter’s new Maintenance Mission Control Center in Oxford, England is setting new standards in operator support – particularly for the security agencies involved in the upcoming London Olympic Games. Located at Oxford Airport and operated by Eurocopter UK, this facility manages more than 2,000 maintenance events per year at Eurocopter bases in Oxford and Hawarden/Wales, as well as on customer operating locations in the UK and Ireland.
“Maximizing our service capabilities to provide customers with the best aircraft availability is a total commitment of Eurocopter, and we back this engagement with investments in new facilities, IT systems, mobile support units and our staff – meeting even the most demanding circumstances, such as the Olympic games,” said Markus Steinke, the Managing Director of Eurocopter UK. “Our Maintenance Mission Control Center at Oxford is part of the strategy to develop state-of-the-art, around-the-clock, efficient services – all provided locally, be it to individual helicopter owners or large fleet operators.”
Eurocopter UK provides one-stop-shop solutions to more than half of the UK police air support units and to a large population of private, utility and air ambulance operators across the country. During the Olympic Games, an estimated 7,000 flight hours of police and security air units will be supported by Eurocopter’s Maintenance Mission Control Center. Steps taken by Eurocopter UK at this operational center for the Olympic Games include a doubling of such criticalresources as the aircraft-on-ground hotline and technical services, implementation of a 24/7 maintenance duty roster, the management of vendor support for systems ranging from engines to mission equipment, and operation of 20GPS-tracked mobile units. The local Olympic support is further backed–up by dedicated resources of Eurocopter’s primary facilities in Marignane, France and Donauwörth, Germany. “A total of 30 Eurocopter-built aircraft – including EC135s, EC145s and Puma MK1s – constitute the helicopter backbone for the Olympic Games’ security, operated by the LondonMetropolitan Police, the adjoining cities’ police forces, the British Special Forces and the Royal Air Force,” added Steinke. “We are ready to support all involved in these vital duties.”