Bombardier Aerospace announced the opening of its newest Regional Support Office (RSO) at Farnborough, United Kingdom. The new office, the 10th Bombardier RSO to open outside North America in the past four years, will anchor regional support capabilities for the growing number of Bombardier business aircraft customers in Europe.
The Farnborough RSO is located with the Bombardier business aircraft international sales office within the TAG Farnborough Airport Terminal building and alongside Bombardier’s Authorized Service Facility (ASF), TAG Farnborough Engineering. The new office is staffed by an RSO Manager, who oversees three Field Service Representatives on site, as well as 12 Bombardier Field Service Representatives (FSR) currently located in Belgium, France, Germany and Latvia. The office will also help coordinate efforts of the company’s Mobile Response Team (MRT), which is based throughout Europe. The MRT’s licensed technical and maintenance experts work in concert with FSRs and the company’s PartsExpress airborne parts delivery service to deliver world-class round the clock Aircraft-on-Ground (AOG) support in the region.
“Our customer base counts on Bombardier support teams embedded in their region,” said Andy Nureddin, Vice President, Customer Services and Support, Bombardier Business Aircraft. “By centralizing our technical expertise and operations support in Farnborough, we will significantly bolster our response times for our European customer base and build lasting partnerships locally and globally to foster efficient operations of Bombardier aircraft.”
More than 560 Bombardier business jets are based in Europe. The Farnborough RSO will provide expertise and support to local customers, as well as customers flying into the region.
Bombardier’s Regional Support Office strategy responds to the growing international business aircraft market and customer requirements. The offices serve as locally based links to Bombardier’s network of highly skilled in-service engineering teams and 24/7 Customer Response Centres (CRC). The offices work in close collaboration with Bombardier’s maintenance network of wholly owned service centres and ASFs, as well as our network of parts hubs and depots, to provide the highest level of convenience to customers.
Bombardier has been aggressively expanding its customer support network to bring services closer to its growing international customer base. Bombardier also operates RSO locations for business aircraft in Dubai, United Arab Emirates; Hong Kong, China; São Paulo, Brazil; and Singapore. Commercial aircraft RSO locations include Munich, Germany and Tokyo, Japan. The network is complemented by locations jointly supporting commercial and business aircraft operators in Shanghai, China; Sydney, Australia; and Mumbai, India.